Hi these are some important issues for Jacob and Fakku Staff to discuss,
when i bought my first manga and checked out it led me directly to Paypal. It wrote something like Creditcard/Paypal but i landed directly in Paypal and perhaps i overlooked the Option to pay by Creditcard.
Anyway when i was checking out on the Paypal site what i saw was that the title that i buyed was written and send to paypal in plain text.
For example 1x TiTiKEi 9,95 $.
Issue 1:
The thing is that because of Privacy concerns and in regard to possible future arising problems with controversial stuff wouldnt it be better and possible to handle all the purchases with third parties for payment with number Codes or something like this?
What i mean is that Paypal should only know Item #156 for example
For example 1x Item #156 9,95 $.
With item #156 Paypal wouldnt need to know what Item #156 is. Could be a figurine, could be a skateboard, could be a ...
As long as you keep the Internal Item numbers confidential buying stuff from you would be a little bit more private and safe i think. Dont know if this is possible but many Creditcard companies handle it this way.
Because in the U.S. many have Creditcards and they dont want to let know their spouse what they ordered on the internet.
So with adult things and ordering by credit card as far as i know many of them have a legal front which appears on your credit card bill.
For example i buy a 30 day sub of a pornsite.
On the Credit Card bill will it say:
Company Underwing (Neanderthal, Brandnew or something like this)
Item # 14DAJ1945
Total 10 $
As i know this is Standard procedure since the beginning of the internet for credit card purchases for adult related stuff.
Because of this i think you should check to keep as much as your Info about your customers confidential and not readily deliver every Info to them if possible or as less as possible at least.
Issue 2:
Another thing is that in Europe there are anonymous Payment options like the Paysafe Card used by many for adult stuff. the Paysafe card can be bought at a gas station and can be used like a prepaid card for buying stuff. Bitcoins and such seem to be anonymous to a degree to and are accepted by many site too.
So please look into it to keep Info of your Customers more Confidential, look into anonymous payment options. Especially in regard to controversial Stuff in the future it now seems that there is not enough attention to this matter.
Issue 3:
On another notice i would welcome that a fund would be opened with some Percent of the revenue. This fund or Non Profit Organization could be completely seperated from fakku and would lobby for the acceptance by law of controversial stuff and such. Dont know if there is a Electronic frontier organization or such or other NPEs already which lobby for the acceptance of controversial virtual Comic/Hentai/VN stuff but certainly if Jacob would support their cause and give them some part of the revenue. Could be tax deductible even i think when it is a NPE. So that in the future in 5-10 years perhaps laws should be more free than now. (Even in the U.S. as i read laws in many fields regarding Hentai controversial material are not clear and the states have other laws then the feds. After the U.S. and when fakku grows more lobbying in europe would be welcome too hehe)
Issue 4:
In my case it is only about downloads because of customs i wouldnt consider hard copies anyway. But if fakku grows there could be a EU office which sends stuff to customers. In the EU there are no customs between countries so the office could be in Spain for example and ship to the rest of Europe.)
Issue 5:
Which i would like is that in the future Fakku gets permission of american companies who already licensed and distribute hentai manga. What i mean is for example contacting the company which produces Yamatogawa and somehow to come to an understanding with this american company and the japanese counterpart that their content could be offered by fakku too. First perhaps digitally and then perhaps paperback. If fakku wants to grow and i think it has the potential then it would be nice if something like this could be arranged because it is very convenient to have all your stuff on one Fakku account instead of other companies as well. and in the case of yamatogawa they dont sell digital copies i think so this would be very nice if other older stuff and such could be somehow made available on Fakku.
Issue 6:
Putting some money for future potential use in some future lawsuit protection or insurance should be considered as well as working with digital human rights groups if problems should arise regarding controversial stuff. What you do is groundbreaking and you must be very cautious and ready to win your and our rights.
Please Jacob and stuff read this second comment under this as well thanks!
A donation button for "controversial Stuff" though better be called "Alternative Stuff" though. Payment itemnumber of course should change every now and then as well for more anonymity.
Scenario 1: Some people would for example pirate a controversial Item and donate the amount 9.95 $ for digital download in the Alternative Stuff donation fond.
Scenario 2: The controversial Stuff at least their digital downloads are free and not tracked and have a donation instead of a buy button on them where you can donate 9.95 $ for example for your book without specifying whatsoever in your site code and payment what the person in question did actually donate for.
The Donation revenue could be perhaps split to the authors of of Controversial stuff and they would accept this scenario because of the controversy and perhaps another part of the donations could be used for the digital rights protection group which tries to lobby for acceptance of law and such i mentioned above.
Vanilla Stuff is just good the way it is handled now but perhaps in the shop instead of writing 20 $ which looks much it would be better to write 9.95$-20$.
What i mean is a price range. Because if someone doesnt pay attention to it he thinks 20 $ is too much and doesnt even view the item and sees that he can buy it digital only for 9.95 $. lower price is certainly easier accepted so a pricerange is better in my opinion to state on the site then writing the high paperback price at first when confronting potential buyers who browsed on your catalogue for the first time.
What i mean is that contro stuff could be handled differently from "normal" stuff in some way and even japaenese counterparts who produce this controversial stuff would perhaps agree to these measures to be handled differently from the "normal" stuff authors until in 5-10 years perhaps the situation gets better.
Fakku is just in its infancy (financially and becoming legit i mean) and i think much thought should be put to short and longterm evolution of the matter of controversial stuff. Wouldnt like for fakku to be quashed by a financially breaking lawsuit in its infancy. later on when fakku gets more customers and influence and financial backing they could increase their efforts in the controversial department. Dont misunderstand me i want fakku to release contro stuff as soon as possible but i wouldnt like if because of being and acting too rash and soon fakku would be crushed by the law in some way or another when they are still weak because they just started.
Issue 8:
i wanted to mention is that as more you strive to make to a degree the buying of controversial stuff safe and anonymous it will increase the trust of your customers which is crucial when you just begin your project i think. Much more energy and thought should be paid to this matter to increase Anonymity and safety. As i saw the use of https enc ription on your site is very good being used in its entire range it seems.
Dont think being mentioned in Forbes and being one of the highest traffic sites (traffic of pirates) anyway is enough for the new ground you tread. Becoming legit puts you in your beginning in a weak situation. If you had hundred thousands of subscriptions and a sh#tload of money then you could be stronger in regard of controversial stuff is what i mean.
Being big illegitimate until now shouldnt make you mistake that being legit you are still small and starting and therefore should be very cautious and wise. The Fakku Platform and everything else is becoming so nice and good in its legit way that it is like a dream come true. Could be that Fakku is the next Fakkubook loooool. but please be cautious and handle privacy, anonymity and controversial stuff with utmost care. The least we would need is a scandal or some wannabe hackers stealing credit card informations or payment infos and putting them on the internet for everyone to see and embarassing your buyers and your site.
There are many problemmakers out there not just the gov and law. Hackers from whatever background (crazy zealous christians) could go on a moral cru sade and hack as i said your credit card and payment info if you are not careful. The embarassment and scandal would be crushing for Fakku. Just look what happened to Sony Entertainment after some hackers hacked themselves into their data and released it in the internet. This should be a thing to consider and to be cautious. Working with internet security experts of Digital human rights activists could perhaps ensure that everything on fakku would be more safe and confidential.
As i said you should prepare yourself for worst case scenarios just in case. Safe is better than sorry.
There are certain differences between american and european customers. Because you are American, you like so many other American companies, are not aware of certain matters/differences and such, that makes european customers special/different.
What i want to tell you is that Paysafecard is the standard for adult anonymous buying in Europe. Even big Companies like Steam (steampowered.com), Origin (PC Games and such) accept paysafecard as well. Its really big but not so known in the US because there they use credit cards mostly, while in Europe still most use cash and VERY FEW have Credit Cards at all. Because of this cultural and economic difference, Paysafecard is very popular in Europe. It can be bought everywhere in shops, Post offices supermarkets pumpstations etc.
We cant buy prepaid Bitcoins over here.
Just prepaid visa or prepaid Paysafecard.
I think because this is not known by American Companies, they therefore dont understand the need for European Customers to have access to their service with paysafecard.
Difference between prepaid Visa (in Europe at least) and why Paysafecard is better and more popular:
1. Prepaid Visa costs 10 $ just for the card with no money on it with the option to add a max of 100 Euros.
Paysafecard has no cost for the card itself.
2. Prepaid Visa has 1 Year max usage.
Prepaid Paysafecard is time unlimited.
3. Prepaid Visa burns any rest amount of 100 Euros and takes off 1,5 % transaction fee of the buyer for dollar currency purchase.
Paysafecard takes no transaction fee for foreign currency and you can use 2 or 3 cards and combine them to use the rest of your card.
4. prepaid Visa Cards must be activated online by mobile phone.
Prepaid Paysafecards need no activation at all, so therefore are more anonymous and and easier to use.
I hope Paysafe card will be made available as payment option for your (European) customers. With a little bit research on the net you can easily see that it is very popular here.
The thing is i payed for my first Manga here with Paypal Credit Card and the title of the book is now in my Paypal account logged :(. This seems to be the case because you are using creditcard option of paypal.com. On other sites like mangagamer or jastusa which VNs you have in your shop as well, they have old vanilla Creditcard payment.
Not by paypal or something. When billing your Card they have a front company name and dont state what you bought on your bill. But the way it is now everything is written in paypal so that will be the last time for me ordering anything, until more privacy oriented payment options will be added to the site. Be it vanilla Credit card (without paypal) or paysafecard or such (bitcoin is no option for me because there are no prepaid cards for it over here and i dont know anyone here who pays with it).
Paysafecard can be bought in 37 countries including the U.S.
For full list of countries please go to https://www.paysafecard.com/
I want to support you buy buying around 300 Dollars worth of Manga anually but only if Paysafecard is added i think. (i could get it for free anyway or other likewise unlicensed stuff but I WANT TO SUPPORT YOU! but only if Fakku supports a willing customer as well, by considering adding other payment options like paysafecard)
Otherwise because of the four problems i mentioned above it is too troublesome to buy from you. With Visa Prepaid i would pay 30 Euros Card fee for 3 cards to be able to buy 300 Dollars worth. Every card would leave a rest of 1 to 10 dollars which i probably couldnt use because of the low amount. So with Visa prepaid for buying 300 Dollars i must pay 300 + 30-40 fees = 340 Euros. With Paysafecard i could buy 300 euro and use 300 euro on your site every year without the trouble with mobile phone activation fees and extra. I hope you understand that customers in Europe have different problems and needs than your American customers.
From their own site some quotes:
"The online market is rapidly growing, but 35% of all EU citizens do not have a credit card (source: ECB statistics, 2010). And many of those who have, do not wish to use it online. Fears of sensitive information being abused or lost are limiting the potential for success for online vendors. Paysafecard removes these obstacles and creates the optimal conditions for additional online revenues."
"Online cash payments for 1 billion customers.
Available in 40 countries.
Europe's leading prepaid solution for paying online."
"Available at 500.000 sales outlets worldwide.
Thousands of online shops accept paysafecard"
P.S. Another important reason is that my own Credit Card and paypal and such is shared with the wife. So the only option is prepaid Cards. Have to see about what to do with the Manga which is now on my paypal list.... This is also one of the main reasons why prepaid card should be made available as payment options.