Fakku Support Ticket

Anyone know how much is taking support tickets to be answered with the current situation?

Thanks for the answer...
I was hoping they could help me with an urgent matter but the by the look of it I will miss the timeframe from when I could've used their help

It depends on the department it involves. IT / Account related issues take about 2 - 3 days for a reply since it's just me doing them and I have to juggle other things as well. Shipping and order issues is about 1 - 3 days.

Thanks, it is about an order, tomorrow would mark the third day from the ticket's creation, I hope I get an answer to see how to proceed, thanks for answering