obliviously I reset the password then I'm able to login
obliviously
obliv·i·ous adjective \ə-ˈbli-vē-əs\
: not conscious or aware of someone or something
Full Definition of OBLIVIOUS
1: lacking remembrance, memory, or mindful attention
2: lacking active conscious knowledge or awareness —usually used with of or to
Jokes aside, sounds like a pretty nasty recurring problem.