Site Suggestions and Feedback
4
Azeli
Born of Ash and Void
Been a user of the site for a little bit and have grown quite the physical library and digital with more on the way. The site really does need change, and while this isn't all that I can think of it's a start, or add-on to what I haven't combed through the forums for.
Your Library. This should be very simple and to the point; Proper organization, instead of just automatically adding a book, doujin, box collection straight into the library as they're purchased allow for at least categorization by series or alphabetical. Having the first two chapters to a doujin at the bottom right of your library and the others in the top left because you didn't buy them all at once is just silly. At the very minimum, a true auto sort function.
A Proper Search Function For Unlimited It's really awesome that our voices were heard on being able to have a relatively okay tag sorter for Manga, Games, and Doujins. Why was Unlimited given the short straw? Don't get me wrong I love Gacha, but this feels out of place. Maybe it's to let people find new things? Unsure, but it would be nice to at least have the same experience the other tabs get.
Help your Support Ticket Team Seriously, these guys are the best and respond pretty damn quickly. No favors are being done to them by not having a silly banner telling the users about physical order delays and such on the front page. I've sent an unhealthy amount of tickets as of late, and a majority of them could have been avoided with a simple banner saying September Orders Delayed 'Til November" Tori and Zach have been the MVPS.
Have A True Blocking, or Warning Feature This is less of a feature, but could potentially solve many problems. In the past(when I first started using the sites services) I went through and blacklisted the tags I didn't want and thought that would be it. I did have controversial tags on, but seeing as I blocked the ones I really didn't want to have on a shelf. Seeing the many manga to choose from, I just went and bought one without filtering through the chapters, in hindsight wasn't my smoothest move. While the whole book might not have been the focus of tag X. A chapter was, and really turned me the wrong way. This could do the same for new customers. Simply warn the user this book contains X, Y, Z, tags.
Your Library. This should be very simple and to the point; Proper organization, instead of just automatically adding a book, doujin, box collection straight into the library as they're purchased allow for at least categorization by series or alphabetical. Having the first two chapters to a doujin at the bottom right of your library and the others in the top left because you didn't buy them all at once is just silly. At the very minimum, a true auto sort function.
A Proper Search Function For Unlimited It's really awesome that our voices were heard on being able to have a relatively okay tag sorter for Manga, Games, and Doujins. Why was Unlimited given the short straw? Don't get me wrong I love Gacha, but this feels out of place. Maybe it's to let people find new things? Unsure, but it would be nice to at least have the same experience the other tabs get.
Help your Support Ticket Team Seriously, these guys are the best and respond pretty damn quickly. No favors are being done to them by not having a silly banner telling the users about physical order delays and such on the front page. I've sent an unhealthy amount of tickets as of late, and a majority of them could have been avoided with a simple banner saying September Orders Delayed 'Til November" Tori and Zach have been the MVPS.
Have A True Blocking, or Warning Feature This is less of a feature, but could potentially solve many problems. In the past(when I first started using the sites services) I went through and blacklisted the tags I didn't want and thought that would be it. I did have controversial tags on, but seeing as I blocked the ones I really didn't want to have on a shelf. Seeing the many manga to choose from, I just went and bought one without filtering through the chapters, in hindsight wasn't my smoothest move. While the whole book might not have been the focus of tag X. A chapter was, and really turned me the wrong way. This could do the same for new customers. Simply warn the user this book contains X, Y, Z, tags.
1
ZachAttack
FAKKU Customer Service
Hey! Thanks for the feedback and we appreciate all of the info and kind words!
I know you just posted the feedback about the site here, but feel free to also throw it into FAKKU General Bug Report/New Design Rant Thread since it's being pretty closely monitored and replied to for bugs, suggestions, etc. regarding the site. We're working our way through them as quickly as we can while also trying to balance adding in new features. If you notice anything with purchases or specifically the store, you can post feedback here: Order Status and Store Update
I just wanted to be sure the information that you're sending over is compiled with the other feedback and reports that we've received. Thanks for taking the time to write all of this out, we really appreciate it!
I know you just posted the feedback about the site here, but feel free to also throw it into FAKKU General Bug Report/New Design Rant Thread since it's being pretty closely monitored and replied to for bugs, suggestions, etc. regarding the site. We're working our way through them as quickly as we can while also trying to balance adding in new features. If you notice anything with purchases or specifically the store, you can post feedback here: Order Status and Store Update
I just wanted to be sure the information that you're sending over is compiled with the other feedback and reports that we've received. Thanks for taking the time to write all of this out, we really appreciate it!