Unfulfilled orders in the shop

Hi!
So, after three days waiting and no answer from the support, I post my problem now on the forum.
I bought some available digital books in the shop.
However, this is now my second order in a row, which was not unlocked in my account.
I ask for a check of the cause, because it is very annoying to always run after my orders.

Do others also have this problem?

Sorry for my english, i am from Germany.

greetings

Sorry for the delay. The ticket was assigned to a member of our store team that was at an event over the weekend. I've pulled up your ticket and manually fulfilled your order. Typically this does not happen, but there's a very small chance that an order can get stuck during the fulfillment process. Simply send in a ticket and we can look into it immediately and get the issue resolved for you. We deeply apologize for the inconvenience. You should have access to your order now.

I was going to say, odds are some of them are at an event