kinda depends on the end user agreement/terms of condition(it's basically a contract)
from the part of who sold the intangible goods.
(you know the long essay before you check the "I Agree")
if the user agreed to it, you can't do anything about it (most of the time)
try looking for loopholes in the agreement,
it's most likely that they "own" the product because you as the user should make necessary "actions" for you to keep accessing it
if you think that it is already extortion and/or if they are doing something illegal then you can report them to the authorities.
if in the terms it said that it is transferable
then there is no problem asking them for access to such account.
just show the proofs of identification of the person and proof of death(i.e death certificate)
if it's non-transferable that can be grounds for identity theft or fraud.(if it was accessed without permission).
if it was not specified in the terms of condition,
then the "heir" can try requesting if he can access it
it's either
a good agreement between the "seller" and the heir ,for it to be awarded to him
if they refused he can try lawyering up; file claims, and sue them...
it also depends on the country/state if there are laws for consumer virtual goods.
but isn't it kinda a waste(of time and money) if you put so much effort just because of virtual movies???...
I'm more curios if there are any "virtual goods" that is really worth filing claims and/or going after or you should sue for?
(hmmmm.. probably a domain registration. please tell me if you can think of more)
just imagine the tax you would pay if a virtual asset was worth millions.
and also IDK if a virtual product can qualify as intangible goods (accounting wise). it depends on the laws if they updated it and included such.
there are already laws for accounting/managing intangible goods, it would be nice if it included virtual products.