Hi, just to front load this post with the fact I'm a huge fan of what you guys are doing, the translation work is great and honestly the print quality is second to none.
However, it really feels like physical books are a secondary focus over the digital product as far as the purchase experience goes.
It's hard to easily see what's in stock, the divide between paperbacks, books and boxsets feels unnecessary and the split of merch and books into two stores means that it's hard to justify small purchases as an international customer.
The amount of times I've held back on purchasing due to the shipping making a smaller purchase unjustifiable absolutely overwhelms the amount of actual purchases I've made. This goes double for merch, which honestly I just want to buy with the books at the same time.
The US customers might not feel the impact of the shipping costs, but I assure you we in Europe certainly do!
After all, whilst digital is nice, there are those of us that prefer to have physical media.
(This needs to be at least three times bigger!)