You would want to go back to the seller in almost all cases like this, as they're the ones who tendered and have record of the sale and would be able to offer a resolution for the issue. If you purchased it directly from us, then we would be able to assist.
FAKKU Terms
If you have purchased one of our Purchasable Goods from a third-party vendor, they must be the one to offer you support for your purchase.
Hope that info helps!