Can't read subscription content

I paid for a subscription on the 2nd but I still can't read anything for some reason, and neither of the tickets I've submitted have received a reply. Everyday this isn't fixed is a day I paid for a subscription I'm not getting but yet it doesn't seem like anyone is in any rush to fix it. I hate getting mad but I just want what I paid for and I don't like getting shafted.I took a screenshot of the charge on my bank for proof if that's why I've been ignored but it's starting to get really annoying with this being a short month already ten days in.

I meant to reply yesterday, your account should be all set! And I have added a free month of subscription time onto your account because the issue was our fault.

Thank you I was feeling really pushed around. I normally try to avoid making public shows like forum posts but I'm glad to see you guys aren't ignoring me

No problem at all, we never actually got your emails (assuming you used the contact form). I went a double checked, the only contact we have from you was via a PM to me and I don't check them often.