Does anyone check the support tickets?
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Ive placed my order over a month ago and i understand it will take a while for something to get mailed out. Im not upset that its taking a while but i am upset that ive put in several support tickets asking about the order and yet i haven't received a single response from anyone. Is there any staff that even check the support tickets?
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Camerondraley wrote...
Ive placed my order over a month ago and i understand it will take a while for something to get mailed out. Im not upset that its taking a while but i am upset that ive put in several support tickets asking about the order and yet i haven't received a single response from anyone. Is there any staff that even check the support tickets?We check support tickets every day (except on the weekends). If you didn't receive a reply, chances are we never received the ticket. Regardless I'll take a look tonight and see if I can find it.
If you placed an order for something that is on pre-order (the past 3-4 books) your order will not be shipped out until we get those items in stock.
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Brittany
Director of Production
In his case it looks like it's likely School Love Net that's in question based on his library. I've made a comment in the School Love Net thread that the book is going to be delayed quite a bit more than usual due to some difficulties with getting the color accurate with the printer compared to the Japanese edition. You can check it out Here.
Sorry for the inconvenience!
Sorry for the inconvenience!
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Tsujoi
Social Media Manager
Camerondraley wrote...
I ordered: School Love Net, The Double Secret, and Fresh Pudding. Any updates on the order?Orders containing pre-orders are held until everything is available to ship. You can read more about our shipping terms and policies at https://store.fakku.net/pages/terms. School Love Net is currently scheduled for release around June 2018! If you need to change your order or have any other questions, please email support directly at support@fakku.net!