No response from support, order not fulfilled
1
Hello,
I am sorry to ask a not unique question, but what do you do if the order is “completed” and others have gotten their shipment, but your order hasn’t?
I ordered a book that was a bundle of an online copy and a physical copy; I waited patiently, and just got an e-mail recently that the order completed. I never got an email of the tracking or anything about the order being shipped for the physical copy. The download file/online copy was added to my library.
I checked the comments and people sure enough got their physical copies and the books were shipped in March.
I contacted support, got a ticket, and it stated I would get a response by three business days, but nothing. No response at all. The payment went through with no problem either.
Thank you for reading and for any insight on the matter.
Have a great day!
I am sorry to ask a not unique question, but what do you do if the order is “completed” and others have gotten their shipment, but your order hasn’t?
I ordered a book that was a bundle of an online copy and a physical copy; I waited patiently, and just got an e-mail recently that the order completed. I never got an email of the tracking or anything about the order being shipped for the physical copy. The download file/online copy was added to my library.
I checked the comments and people sure enough got their physical copies and the books were shipped in March.
I contacted support, got a ticket, and it stated I would get a response by three business days, but nothing. No response at all. The payment went through with no problem either.
Thank you for reading and for any insight on the matter.
Have a great day!
2
ZachAttack
FAKKU Customer Service
Hey there!
My apologies for the delay, I'm the support person and I've been going through backed up tickets from while I was away at AX with the team! I haven't gotten to yours just yet, but I'm looking at it right now. I'll respond to the ticket for you and get you squared away!
-Z
My apologies for the delay, I'm the support person and I've been going through backed up tickets from while I was away at AX with the team! I haven't gotten to yours just yet, but I'm looking at it right now. I'll respond to the ticket for you and get you squared away!
-Z