Still waiting.

I reported a claim for double purchashing a digital copy of a book weeks ago. I haven't even got a response from support. This cant be normal right?

Did you use the contact form or email store@fakku.net? Sorry for the delay. I'll send this over to the appropriate people right away.

KirinZero, I am unable to find any message or email from your username/email address. Send me an email at jacob@fakku.net and I'll make sure this gets resolved immediately.

Yup I sent it twice.