Paperback Books Returning Soon!

Any news on the physical upgrade button?

I'm in the same boat with 5 books I just purchased digitally 2 weeks ago. I wrote to customer support on Friday (2/25/2022) and they confirmed that they do not currently offer refunds for the cost of the digital copy if you buy the physical copy after already having purchased the digital version. They are working on implementing an "upgrade to physical" program but it is not currently available and they don't have an ETA at this time. So it looks like we'll just have to be patient and monitor the forums for when the feature becomes available.

Not anymore, support just refused to refund me for the digital ones. Guess that means I'm done buying books for now.

Definitely buying some of these. Already bought Saitom box and Michiking box. Looking forward to buying Butcha-U, Asanagi and F4U boxes. I love all of these

Any time frame for when we can expect to be about to buy the other physical books? There’s quite a few I want to pick up

To comment on the digital upgrade feature: as I understand it, there were unexpected technical limitations preventing us from replicating this service in the new system. With the store being our main focus, this feature was put on the backburner until very recently. Perhaps it's possible to work around the aforementioned limitations given enough time, but all I can say at moment is that this option is unlikely to make a return in the foreseeable future, and apologize for any inconvenience this causes. We've also remove any mentions of such a service from official FAQs and similar sections on the site.

Other than that, all physical book should now be back—assuming they're in stock. If you still run into any issues, please contact our support.

Is there any way to get both books and merchandise into the same basket?

Should we contact support for refunds on "upgrades" like you guys did before?

I interpreted YQII's statement as there is no upgrade/ policy for the time being, and will likely be so for the forseeable future. Based on the below, raising a support ticket will not get you a refund, so there is no interim solution available.



Honestly, this sucks. I was counting on the refund to at least take the sting out of shipping costs (100+ USD for 6 books is ridiculous). Unfortunately, there are a number of books no longer available in europe, or in fact anywhere for that matter, and so FAKKU is my only option.

Are you on discord btw, i had a separate question for you, if you don't mind?

I emailed and asked about doing that and they've said they're not doing that atm, sadly :/ really makes me hesitant on buying books tbqh, lol.

No to both of these. I'm in no position to divulge anything beyond what has already been said, but this all relates to the store issues we ran into late last year, where we were given extremely short notice to come up with an alternative on our own. While I understand users who are frustrated that certain aspects of it don't compare to what we had before, I hope you can also appreciate that we're rebuilding what normally takes entire teams to bring to fruition, with only a handful of developers. Once again, I hope we can bring back the missing features eventually, but that will take time.

To end of a broader note, while this event was more public than usual, we're very used to dealing with roadblocks at every corner due to the nature of our content. Working here has definitely made me more sympathetic to other players in various industries, and whenever I see one get caught up in new "drama" regarding censorship or business practices, my default assumption is that they might not be the one making that decision. I believe at this point it would be possible—and know for a fact it would be much easier—to walk away from adult content and pivot towards mainstream material.

That said, FAKKU at its core is fiercely passionate about the content we produce, and will strive to continue down this path for as long as we're allowed to. Here's hoping we're moving towards a brighter future more accepting of adult media, and to borrow a closing phrase from the many book afterwords I've worked on over the years, I hope we'll have your continued support to get us there.

Any update on book upgrades? I purchased a few digital books due to the promise of this integration, and now my choices are to not buy the book or pay an extra $10 because I chose to support you instead of wait? Would hope those that bought under the old rules and promises would have got refunds. As it stands, guess I'm not getting the physical books. :(