SHIKIMAYA wrote...
We're going to discuss things with Jacob ASAP and try to clarify what happened in the backend. Something definitely broke with the C90 signed copies, they were suppose to be listed at $29.95 and the difference in shipping costs isn't making sense.
Hope you can both work out what happened all right, especially considering that is $15x20=$300 difference in total revenue for the daughter chapter copies. I thought it was weird it was only $14.95 for the daughter chapter, and it did not say signed on the store page either, if it was supposed to be signed as well. Not sure entirely what happened there, but if I had to guess I'd say the system in place that calculates the shipping cost based on region went wacky with the site traffic at the time, besides the error in price being posted. I'm fine with FAKKU coming back and charging the $15 that was missing as long as the shipping issue is worked out, too.
To compare shipping discrepancies, I tried putting the unsigned $14.95 mother chapter in my cart just now to test things and it offered me the option of USPS Media Mail at $2.72 as the lowest option. Which is a far cry off from the $11.44 for the USPS Priority at the next lowest, which was the lowest option available for the daughter chapter when I checked it out. It is also weird that the signed mother chapter did not have a USPS Media Mail option at $2.72 for me, either, and instead had USPS First Class at $3.60 as the lowest option. Seems the store was definitely bugged out then.
Perhaps the fairest solution will be to refund any charges, then send revised invoices with both accurate and combined shipping costs and an updated price on the signed daughter chapter copies, then ask buyers to confirm the updated cost before resubmitting the correct overall payment? For those that may have snagged two or more copies of the daughter chapter at the lower price, FAKKU could just ask them if they want to keep that many copies in their order at the correct price or if they only want one copy, then offer any leftover in the store again? Not sure how easy it would be to do, but figured I'd throw this idea out there @jacob.